How We Rate Casinos

At Adelaide Mustang, we evaluate online casinos with a rigorous methodology to help Australian players find trustworthy platforms. Our rating system for sites like Rocketplay Casino Australia is based on eight key criteria, listed in order of importance.

1. Licensing & Regulation

The foundation of any legitimate online casino is proper licensing and regulatory oversight. We prioritise casinos holding licences from recognised jurisdictions including:

• Malta Gaming Authority (MGA) – gold standard for EU-regulated operators
• UK Gambling Commission (UKGC) – strict standards and player protections
• Curaçao eGaming Licence – established authority for international operators
• Australian Local Licences – where applicable under state legislation

Unlicensed or poorly regulated casinos pose significant risks to players and receive lower ratings regardless of other features.

2. Game Selection & Software Providers

A quality casino offers diverse gaming options from reputable software developers. We assess:

• Variety of slot games (classic, video, progressive jackpots)
• Live casino offerings (blackjack, roulette, baccarat, poker)
• Table games and specialty games
• Partnerships with industry-leading providers (Microgaming, NetEnt, Pragmatic Play, etc.)
• Game frequency updates and new releases

Casinos with limited game libraries or unknown software providers receive reduced scores.

3. Bonus Terms & Wagering Requirements

We carefully analyse promotional offers to determine their genuine value to players. Our evaluation includes:

• Transparency of terms and conditions
• Wagering/rollover requirements (we flag unrealistic 50x+ requirements)
• Maximum cashout limits on bonus winnings
• Game contribution percentages (some games may not count toward rollover)
• Bonus expiry periods
• Fairness of ongoing promotions

Casinos with deceptive bonus practices or exploitative terms are penalised in our ratings.

4. Payment Methods & Withdrawal Speed

Fast, secure transactions are essential for player satisfaction. We evaluate:

• Accepted deposit methods (credit cards, e-wallets, bank transfers, cryptocurrency)
• Number of withdrawal options available
• Average withdrawal processing times (target: under 48 hours)
• Minimum and maximum transaction limits
• Security encryption and fraud prevention measures
• Support for AUD currency

Casinos with slow payouts or limited payment options receive lower ratings.

5. Customer Support

Responsive customer service is crucial when issues arise. We assess:

• Availability of 24/7 live chat support
• Email support quality and response times
• Phone support where available
• Support staff knowledge and helpfulness
• Average response time to inquiries
• Self-service help centre and FAQ completeness

Casinos with poor support or limited contact options are marked down accordingly.

6. Mobile Experience

Most players access casinos on mobile devices. We evaluate:

• Responsive website design across all devices
• Loading speeds and performance
• Availability of native iOS and Android apps
• App ratings and user reviews
• Game functionality on mobile platforms
• Mobile-specific features and optimisations

Casinos with poor mobile experiences or non-functional games on smartphones receive reduced ratings.

7. Responsible Gaming Tools

Player protection is paramount. We assess the availability and accessibility of:

• Deposit limits (daily, weekly, monthly)
• Loss limits
• Session time limits
• Self-exclusion options
• Cooling-off periods
• Reality check reminders
• Links to gambling support services (Gamblers Help Australia, Gambling Help Online)
• Age verification procedures

Casinos lacking robust responsible gaming features or making these tools difficult to access are significantly penalised.

8. Our Rating Scale

We use a 1-10 point scale to summarise our findings:

• 9-10: Excellent – Highly recommended. Superior performance across all criteria with strong licensing, fair terms, and player protections.
• 7-8: Good – Recommended for most players. Solid in all areas with minor room for improvement.
• 5-6: Fair – Acceptable but with notable weaknesses. Proceed with caution and review specific concerns.
• 3-4: Poor – Significant issues in one or more critical areas. Not recommended.
• 1-2: Avoid – Major red flags including licensing concerns, unfair terms, or poor security. We strongly advise against playing here.

Important: Our ratings are based on research conducted in 2026 and reflect conditions at that time. Casino policies, software, and services change frequently. Always verify current information directly with the casino before signing up. Adelaide Mustang recommends only playing at licensed, regulated casinos that prioritise player safety.